Shipontime WMS Terms of Service
Effective date: October 2, 2026
1 Provider and agreement
These Terms govern the Shipontime WMS software service at app.shipontime.com (the "Service"), provided by Clotho LLC, operating as Shipontime WMS ("Clotho," "we," "us" or "our"). "Customer" means the business using the Service, and "you" includes its authorized users where appropriate.
By accepting these Terms during registration, signing an order that incorporates them, or using the Service after being given notice of these Terms and an opportunity to review them, you agree to them to the extent permitted by applicable law. If acting for a business, you must have authority to bind it. If you do not agree, do not use the Service.
An accepted order and any signed data processing agreement supplement these Terms. A specific written agreement controls a conflict on its subject matter. The Privacy Policy describes personal-information processing; it is not a substitute for a required data processing agreement.
2 Software and warehouse services
The Service supports warehouse, inventory, preparation, fulfillment and related administrative workflows. Features depend on the selected plan and configuration.
Northeast Online Services LLC operates Shipontime warehouse services under separate agreements. These Terms do not create a contract for physical custody, storage, handling or transportation of goods. Warehouse fees, liens, insurance, delivery duties and claims concerning goods are governed by the relevant warehouse or service agreement and applicable law. Clotho remains responsible for its own software obligations.
3 Access accounts and customer responsibilities
Subject to the agreed plan and these Terms, Clotho permits the Customer and authorized users to access the hosted Service for lawful business purposes. This limited, non-exclusive permission does not transfer ownership of software, source code, brands or domains. The software and related materials remain with their respective rights holders.
The Customer retains its rights in submitted data and authorizes the processing needed to provide the agreed Service and enabled integrations, subject to applicable law and agreements. The Customer must have authority to supply the data and connect the relevant accounts, including required notices and permissions for information about recipients, employees and other people.
The Customer is responsible for accurate source data, appropriate settings and user permissions, credential protection, and review of operational and accounting results. Notify us promptly of suspected unauthorized access. Do not use the Service unlawfully, access another customer’s data, introduce malware, evade limits, disrupt systems, or copy or reverse engineer software except where applicable law permits it.
4 ShipStation and carrier services
If you enable or use a ShipStation-powered feature, you must comply with the ShipStation terms applicable to your account and service, including relevant API or product terms, and the terms of each carrier or other shipping service you select. Required provider or carrier acceptance steps must be completed before using that service. Review the linked ShipStation terms and notices and the terms presented by the selected provider.
Carrier rules may govern eligibility, shipment contents, packaging, labels, charges and adjustments, cancellation, refunds and claims. The applicable requirements depend on the carrier and service actually used. You are responsible for lawful shipment information and for the transactions and charges you or your authorized users request under the relevant account agreement.
Automatic order import does not itself purchase labels. Label purchases, returns and supported cancellation requests depend on the selected feature and authorized actions or settings. Disabling import does not revoke the ShipStation credential, erase history or necessarily stop accepted jobs. An empty credential field preserves the existing credential. Contact us if you need the connection or retained information removed.
5 QuickBooks and other third party services
You may connect supported third-party accounts only with the account holder’s authority. The relevant provider’s terms govern its services, and its privacy notice explains its processing. For services you actually enable or use, you agree to comply with the applicable provider requirements and complete any required authorization, consent or acceptance flow.
These Terms do not deem you to have accepted every present or future provider agreement, replace a provider’s required acceptance or OAuth consent, or waive privacy rights. Provider terms apply to the relevant provider service; they do not remove Clotho’s own contractual or legal responsibilities.
The QuickBooks integration may read and create or update accounting records for the authorized workflow. Review synchronization settings and reconcile results. A local pause does not itself revoke Intuit authorization or erase data, and it does not establish that every in-flight operation has stopped. Previously created provider records are not automatically reversed by disabling a connection.
QuickBooks Online US Terms of Service
Intuit terms for other countries and products
Intuit Global Privacy Statement
Other enabled providers may have separate charges, limits and requirements. Their current terms and notices should be reviewed through the relevant connection or service before use. Integration availability can change because of provider policies, API changes, expired authorization or outages. Naming a provider does not imply its endorsement or certification of the Service.
6 Fees cancellation and refunds
Software charges, currency, subscription periods, any renewal arrangement, and cancellation or refund conditions are those disclosed and accepted in the applicable order, checkout or written agreement. You must pay charges you have agreed to. Third-party and warehouse charges are separate unless the applicable agreement expressly says otherwise.
Contact serkan@shipontime.com to request cancellation or discuss an invoice. Cancellation of software service does not by itself terminate a warehouse agreement, revoke provider access or delete stored data. Mandatory cancellation, refund and other statutory rights remain available.
7 Availability and responsibility
We may maintain, update or modify the Service. We do not guarantee uninterrupted operation, error-free results, carrier performance or third-party availability. Any uptime commitment, service credit, response time or recovery target must be expressly agreed in writing. We will provide appropriate notice of material changes affecting paid service and honor applicable contractual and legal remedies.
The Service is an operational software tool and does not provide legal, tax, accounting, customs or other regulated professional advice. Customers should review important outputs and maintain appropriate business records and continuity arrangements. This does not excuse Clotho from its own obligations or require a customer to waive a valid claim.
Nothing in these Terms excludes liability that applicable law does not permit to be excluded, excuses unlawful handling of personal information, or transfers Clotho’s duties to a customer merely because a third-party integration is involved.
8 Confidentiality suspension and termination
Each party must protect the other’s non-public business information with reasonable care and use it for the service relationship or another lawful, agreed purpose. Necessary access by personnel and providers must be subject to appropriate confidentiality duties. Information lawfully public, independently developed or received without restriction is excluded; disclosures required by law are permitted to the extent required.
We may restrict access where reasonably necessary to address unlawful use, a material breach, unpaid agreed charges or a significant security risk. Where appropriate and legally permitted, we will explain the issue and allow a remediable problem to be resolved. Urgent protection of people, information or systems may require immediate action.
Termination and subscription rights are governed by the applicable agreement and law. When access ends, accrued obligations remain subject to applicable remedies. Archiving an account is not complete erasure or provider revocation. Requests for export or deletion should be sent to serkan@shipontime.com and will be assessed under the Privacy Policy, applicable agreements and law. Duties that by their nature continue, including confidentiality and ownership protections, survive to the extent relevant.
9 Changes and contact
We may update these Terms, show the effective date and provide appropriate notice of material changes through the Service or account contact. Where renewed acceptance is required, we will obtain it. A website edit does not retroactively impose undisclosed charges or replace a required agreement.
If a provision cannot lawfully be enforced, the remaining provisions continue to the extent permitted. A delay in enforcing a right is not a waiver. These Terms do not create a partnership or agency between Clotho and the Customer.
Contact: Clotho LLC, operating as Shipontime WMS — serkan@shipontime.com